Refund policy

Thank you for shopping with Zauralith! We want you to love your jewelry, but if for any reason you’re not satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.

  • You must provide proof of purchase (order number or receipt).

To start a return, please contact us at 1Unrealmatthew@gmail.com.

Non-Returnable Items

  • Gift cards

  • Final sale items

  • Items damaged through improper care or wear

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Please note: shipping fees (if any) are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at 1unrealmatthew@gmail.com

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Contact your bank or credit card company (it may take some time to post).

  • If you’ve done this and still haven’t received it, contact us at 1Unrealmatthew@gmail.com